Your privacy.

Who we are

Becker General Services Inc., 85 Main St, Suite C 7, Peabody, MA 01960. Questions about this page go to info@beckergeneralservices.com or (978) 595-9993.

What we collect

What you give us when you chat, call, text, write or book a visit: your name, phone number, email, the job address, what the job is and any photos you send. Calls to our number are recorded and transcribed, and we tell you so when the call starts.

Our chat and our phone line are answered by an AI virtual assistant that works for us. What you type or say goes to an AI service so the assistant can answer you, book your visit and pass your request to our team.

The chat keeps your conversation so it can pick up where you left off. Your browser keeps a conversation id for 7 days and a short list of your recent chats for 30 days, so you can come back to a chat or move a visit you booked. Clearing this site’s data in your browser removes them.

Our server sees your IP address like any website; the chat keeps only a scrambled form of it, to stop abuse. The map and the video on this site load from outside services, which also see your IP address.

To learn how people find this site and which pages help them, we use PostHog, an analytics service. It records the pages you visit, the site or ad that sent you, your browser and device type, the area you are in (worked out from your IP address) and whether you open the chat, call or book a visit. It keeps a cookie and a little browser storage on this site so a later visit counts as the same visitor. It never records what you type, and we use no advertising tools and sell nothing. A private window, your browser’s privacy settings or an ad blocker stops it.

Calls from our assistant

Our virtual assistant calls you only when you ask for it: when you tap Call me now in the Request a call back form, or confirm a call in the chat. Calls go out between 8 AM and 9 PM Eastern time; a request made later is called the next morning. We do not make sales calls, and we do not call you just because a chat stopped.

How we use it

To answer you, book and confirm your quote visit, remind you of it, prepare your estimate, do the work and keep our business records. We do not sell your information.

Who we share it with

Only the companies that do a job for us, and only for that job:

FastFlow runs our chat and phone assistant and keeps the conversations, calls and photos for us, and, when you chat with us, how you found this site (the site or ad that sent you). It also uses the record of the jobs that come in this way to bill us for its service.

Anthropic provides the AI behind the assistant’s answers. Retell and Twilio carry our calls and text messages. Google and Cal.com hold our calendar, Google our email, and Google also suggests addresses as you type one in the chat. Resend sends our emails. PostHog counts visits to this site. Cloudflare and Hetzner carry and host this site. WhatsApp (Meta) has your messages if you write to us there.

We also share it when the law requires it.

Text messages

When you book a quote visit and give us your mobile number, you agree to get text messages from Becker General Services about that visit: a confirmation when you book, move or cancel it, and a reminder the day before. We send no marketing texts.

Usually 2 to 4 messages per visit. Message and data rates may apply. Agreeing to texts is not a condition of any purchase.

Reply STOP to stop the texts at any time, and HELP for help. You can also write to info@beckergeneralservices.com or call (978) 595-9993. Carriers are not liable for delayed or undelivered messages.

We do not share your mobile number or your consent to receive texts with any third party or affiliate for their marketing. Text opt-in data and consent are never shared with third parties.

How long we keep it

As long as we need it to serve you and keep our records. Ask us to delete it and we will delete it, along with the copies the companies above keep for us, unless the law requires us to keep it.

Your choices

You can ask to see, correct or delete what we have about you. Write to info@beckergeneralservices.com.

Accessibility

We want everyone to be able to use this site, and we build it to meet the WCAG 2.2 AA guidelines. If something on a page is hard to read or use, tell us at info@beckergeneralservices.com or (978) 595-9993 and we will fix it. We are also glad to help you by phone in the meantime.

Changes

When this page changes, we update it here with the new date.